Technical Sales Professional:
Since 2014, Omega Treating Chemicals has been engaging OSP and their team for science related challenges, technical lab support, microbial testing services, scale support and sales support. The team at OSP feels like an extension of our team, always willing and able to respond, offering holistic client support from lab to field to sales. With a fantastic collaborative partnership over the years, when we are looking to problem solve, we never hesitate to call OSP.
I wanted to take a moment to say thank you so much for our partnership. I cannot ask for a better partnership than the one I have with OSP. The dedication, time and effort to help us get up and going with ATP testing is something that has not gone unrecognized. It is truly amazing to see that wonderful customer service still lives in our industry. This type of partnership is one we will continue to have and grow together.
During a follow up conversation with a Coiled Tubing client, they let us know they are getting significantly longer life out of their coil. On average they are experiencing 1.1 million running feet out of a coil string, compared to the industry average of approximately 600,000 running feet. They feel it all comes back to their commitment to monitoring and treatment program recommendations made by OSP, inclusive of LifeCheck ATP testing and biocide treatment of the water.
At first, I was a bit skeptical ordering ATP equipment and supplies from North America, concerned with long shipping times to Norway and overall service support. OSP mitigated these concerns, with superior customer service, surprising response times and expedited shipping. They would promptly let me know my questions or request was received, providing high quality service and expertise. I am repeatedly surprised by the extra effort OSP provides on all levels.